Customer Service Rep

Culligan-Ultrapure,-Inc; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

401k matching

Referral bonuses

Education assistance

Job summary

Culligan Ultrapure is seeking a focused Customer Service Associate to support daily operations, answer calls, schedule service appointments and route deliveries for bottled water and salt. You will enter data into NetSuite and assist with basic collections and bookkeeping tasks.

The role emphasizes energy, enthusiasm for caring for customers, and a commitment to accuracy in a fast-paced environment. On-site opportunities available in Indiana.

Qualifications

• Associate degree preferred with hands-on customer service experience.
• Basic Microsoft Excel experience.
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Responsibilities

• Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.

Skills

Customer service

Excel

Service installation basics

Billing & accounts receivable

Accounts Payable

Energy & customer care

Education

Associate degree preferred

Tools

NetSuite

Job description

Join Our Team at Culligan Ultrapure – Make a Splash in Your Career!

About Us

Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With over 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!

Position Description

Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Job Qualifications

• Associate degree preferred with hands-on customer service experience.
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Why You’ll Love Working with Us

• Competitive pay that rewards your hard work
• Paid holidays and PTO to help you recharge
• 401k matching to secure your future
• Employee referral program and customer referral bonuses – because great people know great people
• Education assistance to help you grow your skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.