Customer Service Rep

Air Pros Home Services; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Year-round work

Company vehicle

Fuel card

Career advancement

Team environment

HVAC company growth

Job summary

Air Pros USA in Coral Springs, FL is hiring a full-time Customer Service Representative to join our growing HVAC team. If you excel at helping people, handle a fast-paced environment, and value growth, this is a great place to advance your career.

In this role, you’ll answer inquiries by phone, email, and in person, schedule appointments, update our CRM, and help customers choose the right services. We offer competitive hourly pay, health, dental, and vision, retirement plan, PTO, and training

Qualifications

• Prior customer service or call center experience preferred.
• Bilingual communication skills are a plus.
• Familiarity with Microsoft Office applications including Word and Excel.

Responsibilities

• Answer inquiries by phone, email, and in person and schedule appointments.
• Update customer information within our CRM and provide helpful solutions.
• Follow up with leads, gather feedback, and identify service opportunities.

Skills

CRM systems

Data entry

Communication skills

Multitasking

Problem-solving

Willingness to learn

Tools

Microsoft Word

Microsoft Excel

Job description

Air Pros USA is seeking a full-time Customer Service Rep to join our growing team in Coral Springs, FL. If you're passionate about helping people, thrive in a fast-paced environment, and want an opportunity with a company that values growth, teamwork, and customer satisfaction, this could be the career move you've been looking for.

As our Customer Service Rep, you'll earn a competitive wage of $18-$23 per hour. We also offer an excellent benefits package, including:

• Health, dental, and vision insurance
• A 401(k)
• Paid time off (PTO)
• Paid training
• Consistent year-round work
• Company vehicle and fuel card
• Opportunities for career advancement
• A supportive and growing team environment
• Opportunity to grow your career with a rapidly expanding HVAC company

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• Ability to navigate CRM systems, email platforms, and computer software
• Accurate data entry and record-keeping skills
• Strong communication and customer service skills
• Ability to multitask while maintaining professionalism
• Problem-solving and analytical skills
• Willingness to learn and grow within the role

Prior customer service, customer support, call center, outbound calling, appointment-setting, or sales-related experience, bilingual communication skills, and familiarity with Microsoft Office applications including Word and Excel are preferred.

If you can meet the requirements above, keep reading to find out what your day entails!

YOUR DAY-TO-DAY AS A CUSTOMER SERVICE REP

In this full-time role, you'll answer inquiries by phone, email, and in person, schedule appointments, update customer information within our CRM system, and provide helpful solutions that create a positive customer experience. You'll follow up with leads, confirm appointments, gather valuable feedback, and identify opportunities to recommend services that best meet customer needs. Every interaction you have will help build trust, strengthen customer relationships, and contribute to the continued success of our team.

ABOUT AIR PROS USA

At Air Pros, we've earned the trust of homeowners by staying true to our core values of integrity, reliability, and exceptional customer service. Our experienced team takes pride in providing honest recommendations, quality workmanship, and efficient solutions that help keep customers comfortable year-round. As part of our team, you'll enjoy working for a growing company that supports employee success, values dedication, and provides the training, resources, and opportunities needed to advance your career. If you're looking for a workplace where your efforts are recognized and your growth is encouraged, Air Pros is a great place to make your mark.