Customer Service Rep

Service Partners; Eugene (OR); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

EAP and counseling services

Life & Disability Insurance

Flexible Spending Accounts

Employee Referral Bonus

Tuition Reimbursement

Length of Service Award

Job summary

Service Partners in Eugene, Oregon, is seeking a customer service representative to serve as the primary contact for the branch. You will handle order support and product information, working closely with sales, production, credit, and delivery to ensure smooth fulfillment.

The role requires 1–2 years in customer service, strong communication, basic math, and a professional, engaging demeanor. Schedule is Monday–Friday with some occasional Saturdays.

Qualifications

• Minimum age 18+ and able to operate company vehicle if required.
• 1–2 years in a customer service role.
• Able to perform basic math calculations.
• Personable, enthusiastic and engaging demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key customer contact for the Eugene branch, providing order support and product information.
• Collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to fulfill orders.
• Maintain positive rapport with customers and provide world-class service.
• Process dealer orders, requests, and system-generated acknowledgments.

Skills

Customer service experience

Excellent communication

Basic math

Positive, engaging personality

Driver's license

Proficient computer skills

Job description

About Your Future With Service Partners

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

• Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem- solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local

Amount of Travel Required: <10%

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

NOTE:

We are looking for an individual with proven success learning new computer systems and processes. This is a wonderful team environment, and we are hoping to bring on board a candidate who will align with our vision! The schedule: M-F, 7AM to 4:30PM. Though the schedule is consistent your flexibility is both appreciated and necessary to meet the demands of the business. (This will include the very occasional Saturday for inventory participation) The compensation range for this specific position is $20 to $23 per hour commensurate, solely, with experience. (Note that the other compensation amount there advertised in this job post reflects what is a national average and is NOT SPECIFIC TO THIS POSITION) As a customer service representative in our Eugene location, you will be heavily engaged with customers: on the phone, via E-Mail and face-to-face carrying out a combination of order taking and input as well as assessing current customer needs. WE CAN'T WAIT TO MEET YOU!

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$20.00 - $40.00

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.