Customer Service Rep

Heraeus Holding GmbH; Conshohocken (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

Heraeus Holding GmbH is seeking a Customer Service Rep to handle orders, quotes, and inquiries in a manufacturing setting. You’ll work with sales, logistics and QA to ensure timely, accurate service and support for customers.

The role requires a high school diploma and 2 years in customer service or quality control, with preference for manufacturing experience. Proficiency in MS Outlook/Word/Excel and basic ISO knowledge are expected.

Qualifications

• High School Diploma or equivalent required; two years in customer service or quality control in manufacturing preferred.
• Experience in a manufacturing environment for customer service is beneficial.
• Bachelor's degree in business or technical discipline preferred; combination of education and experience will be considered.
• Strong interpersonal and professional communication skills required.
• Excellent organizational, multitasking and problem-solving abilities.
• Proficiency with MS Outlook, Word and Excel mandatory; ISO knowledge helpful.

Responsibilities

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and to enter or update orders.
• Support requests from sales team via CRM, email to phone for customers.
• Use MDG and SAP to set up business partners for use in order system.
• Issue quotes on products and process POs once received.
• Determine pricing components and compute price and discounts for final invoices.
• Coordinate with planning, quality control or logistics to expedite or trace shipments.
• Receive and log customer material complaints and route to QA for investigation.
• Review and audit orders daily for accuracy.

Skills

MS Outlook

MS Word

MS Excel

Interpersonal skills

Communication

Organizational skills

Teamwork

Problem solving

ISO knowledge

Education

High School Diploma

Bachelor's degree preferred

Tools

MDG

SAP

Job description

Customer Service Rep

Permanent

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world‑class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.

Job Summary

The following challenges await you:

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders
• Supports requests from sales team, as communicated via CRM, email to phone for customers
• Use tools within MDG and SAP to fully set up business partners for use within order system
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed. Compute price, discount and gather other data related to final invoice
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation
• Review and audit orders daily to verify information as requested by customer

Your Profile

We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:

• A minimum of a High School Diploma or equivalent and two years of experience in a customer service or quality control role is required.
• Customer service experience supporting a manufacturing environment is preferred.
• A Bachelors Degree in a business or technical discipline is preferred. The equivalent combination of education and experience will be considered.
• Interpersonal skills and the ability to communicate in a professional manner are required.
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in MS Outlook, MS Word and MS Excel is required.
• Knowledge of ISO standards is helpful.

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov

Any further questions?

If you need any assistance or have questions, please contact [e-mail] or visit our website at jobs.heraeus.com.

Keywords: customer service