Customer Service Rep

Lincare-085e31c; Cedar City (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Job summary

Lincare seeks a customer service professional to support patients and clinicians by answering questions, resolving issues, and identifying ongoing product and service needs. You will work with a team to ensure physician orders are followed and patients receive accurate information.

Responsibilities include handling inbound/outbound calls, documenting interactions, entering orders, and updating contact details in the system.

Qualifications

• Read and analyze patient orders and documents.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate dosages and frequencies dispensed.
• Understand and follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in computerized records.

Skills

Read and analyze documents

Communicate effectively

Training of employees

Calculate figures and doses

Follow oral/written instructions

Education

High School Diploma / GED

Computer entry

Licensing requirements for location

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans