Customer Service Rep

Reeb Millwork Corp.; Bethlehem (Northampton County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Quarterly Bonus

Comprehensive benefits package

Company-Paid Life Insurance

401(k) with Employer match

Paid Vacation & Holidays

Job summary

Reeb Millwork Corp. is seeking a Customer Service Rep to provide exceptional service and support to customers. This role involves processing orders, resolving complaints, and maintaining strong customer relationships within a values-based organization.

The ideal candidate has 3+ years of customer service experience and excellent problem-solving and computer skills. Join a company committed to employee impact and growth.

Qualifications

• 3+ years related customer service experience.
• Strong computer skills, including MS Office.
• Ability to resolve customer complaints effectively.

Responsibilities

• Provide information to customers about products and services.
• Process customer orders and monitor deliveries.
• Resolve customer complaints and ensure satisfaction.
• Maintain positive relationships with internal and external customers.

Skills

Customer service experience

General computer knowledge

Problem-solving

Education

High School Graduate or GED

Associate degree preferred

Job description

Reeb® an SBP Brand is currently looking for a Customer Service Rep to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Reeb® brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee’s ability to have a uniquely positive impact on the people around us.

Perks of working at Reeb Millwork:

• Competitive Pay
• Quarterly Bonus (Eligible Day 1)
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

ESSENTIAL FUNCTIONS

• Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
• Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
• Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
• Follow-up to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional services or products, including up-selling and add-on selling
• Maintain positive relationships with both internal and external customers
• Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
• Actively participate in departmental goal setting and goal achievement
• Conduct all activities in a safe manner, adhering to company safety standards
• Continuously work towards a "one-team" concept with outside sales representatives
• Apply STAR qualities – seamless, trustworthy, attentive, resourceful
• Provide stellar customer service and exceed the customer’s expectations
• Resolve customer complaints by researching the order history and engaging with the appropriate departments to resolve the issue

Education

High School Graduate or General Education Degree (GED), associate degree preferred.

Experience

3+ years related customer service experience

SKILLS & ABILITIES

Computer Skills

General computer knowledge required, including use of internet, email, MS Office

Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.