Customer Service Rep

Alexandria Moulding; Barclay (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Quarterly Bonus

Comprehensive benefits

Company-Paid Life Insurance & Dis

401(k) with Employer match

Paid Vacation & Holidays

Job summary

Reeb Millwork, a SBP brand, is seeking a Customer Service Representative to provide product information, take and process orders, and answer customer questions by phone. You will keep records, monitor deliveries, and work with other departments to resolve issues.

We offer competitive pay, a quarterly bonus from day one, comprehensive benefits, company-paid life and disability insurance, 401(k) with employer match, and paid vacation and holidays.

Qualifications

• 3+ years related customer service experience.
• High School Diploma or GED; associate degree preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide information about products and services by telephone, take and process orders.
• Keep records of customer interactions and monitor orders for delivery.
• Resolve customer complaints by researching history and coordinating with departments.
• Follow up to ensure that changes resolve issues.
• Solicit sale of new or additional products or services.
• Maintain positive relationships with customers.

Skills

Customer service

Phone support

Record keeping

MS Office

Communication

Education

High School Diploma

GED

Associate degree preferred

Tools

MS Office

Job description

Reeb® an SBP Brand is currently looking for a Customer Service Rep to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Reeb® brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee’s ability to have a uniquely positive impact on the people around us.

Perks of working at Reeb Millwork:

• Competitive Pay
• Quarterly Bonus (Eligible Day 1)
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

ESSENTIAL FUNCTIONS

• Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
• Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
• Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
• Follow-up to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional services or products, including up-selling and add-on selling
• Maintain positive relationships with both internal and external customers
• Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
• Actively participate in departmental goal setting and goal achievement

• Conduct all activities in a safe manner, adhering to company safety standards

• Continuously work towards a "one-team" concept with outside sales representatives
• Apply STAR qualities – seamless, trustworthy, attentive, resourceful
• Provide stellar customer service and exceed the customer’s expectations
• Resolve customer complaints by researching the order history and engaging with the appropriate departments to resolve the issue

Education: High School Graduate or General Education Degree

(GED), associate degree preferred

Experience: 3+ years related customer service experience

SKILLS & ABILITIES

Computer Skills

General computer knowledge required, including use of internet, email, MS Office

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS, ADDITIONAL PERKS!

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.