Customer Service Rep

FBS Appliance; Austin (TX); On-site; USD 27,552 - 30,307; Full time

Job summary

FBS Appliance is seeking a Customer Service Representative to support our Sales Team through the order lifecycle. You will handle customer inquiries, process orders, manage refunds or exchanges, and coordinate appliance delivery and installation with installers and purchasing.

The ideal candidate is detail-oriented, highly organized, and capable of thriving in a fast-paced environment while maintaining a professional demeanor with customers and vendors.

Qualifications

• Highly detail-oriented and organized.
• Must have strong communication, multi-tasking, and time management skills.
• At least 5 years of verifiable work experience in delivery scheduling or a customer service role.

Responsibilities

• Support the Sales Team and assist builders serviced by FBS.
• Manage incoming calls and inquiries from customers and the sales team.
• Place, cancel, or process refunds or exchanges.
• Coordinate delivery and installation of appliances.
• Communicate with installers and coordinate install dates with purchasing.
• Assist outside salesforce as needed.

Skills

Detail-oriented

Communication

Multi-tasking

Time management

Teachability

Customer service

Tools

Microsoft Office

Excel

Outlook

Adobe

Job description

Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.

Core Values

• Embrace the Culture
• No Right Way to Do the Wrong Thing
• Customer Focused
• Act Like an Owner
• Move the Line
• Pull the Wagon

Job Description

FBS Appliance is looking to hire a Customer Service Representative. In this role, you will support our Sales Team throughout the steps in our process. We are looking to add a candidate that is detail oriented, and comfortable in a fast-paced environment. We work on multiple projects at once and you must have the ability to retain information and help move forward multiple projects at once. As a Customer Service Representative, the primary goal is to provide support to our Sales Team and work hand in hand with our builders that we service. You will also be required to maintain a high level of professionalism and manage incoming calls and inquiries from customers, clients and the FBS sales team. Place or cancel orders, refunds, or exchanges, take payment information. Coordinate delivery and/or installation of appliances and communicate with installers. Assist customers with problems as needed, as well as assist the outside salesforce. Maintain accurate install dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed.

Pay Range: $20.00 to $22.00 an hour

Primary responsibilities include, but are not limited to

• Highly detail-oriented and organized
• Must have strong communication, multi-tasking, and time management skills.
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Teachability, willing to learn and adapt to the FBS way
• Ability to effectively communicate to team members, vendors and more
• Proficient with Microsoft Office, Excel, Outlook, Adobe
• At least 5 years of verifiable work experience in delivery scheduling or a customer service role.
• These essential duties and responsibilities are by no means a comprehensive list of job task

FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreement.

FBS Appliance is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.