Customer Service Rep

American HomePatient; Asheboro (NC); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Employee referral program

Descripción de la vacante

Lincare is seeking a customer service representative to handle inbound and outbound calls, determine patient needs, and educate customers on products and services. The role includes documenting calls and entering orders while maintaining accurate demographic information in the system.

Qualifications include a high school diploma or GED, 0–3 months related experience, and basic computer data entry. Candidates must meet location-specific licensing requirements.

Formación

• Read and analyze documents such as orders.
• Effectively communicate with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsabilidades

• Communicates with customers via inbound/outbound calls.
• Assesses needs for additional products/services.
• Verifies and updates demographic information in records.
• Documents calls in the system.
• Enters customer orders into the system.

Conocimientos

Document analysis

Communication

Training others

Dosing calculations

Instruction compliance

Educación

High School Diploma or GED

1–3 months related experience

Computer data entry

Licensing requirements (location)

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans