Customer Service Receptionist (PRN - As Needed)

The Iowa Clinic; West Des Moines (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

Health, dental and vision insurance

PTO accruals

Training and development

Employee rewards and recognition

Wellness program

Job summary

The Iowa Clinic in West Des Moines is seeking a Customer Service Receptionist who will be the welcoming face of our front desk. You will greet patients and visitors, answer calls on multiple lines, and help direct people to the right locations while upholding privacy and a professional image.

If you have prior experience in customer service or a front desk role and a high school diploma, this could be the right fit.

Qualifications

• Previous experience in customer service or front desk receptionist environment preferred.

Responsibilities

• Greet patients, families, visitors and staff in a cheerful, professional manner.
• Answer and direct incoming calls on multiple lines and take messages as needed.
• Assist with clerical tasks as time permits.
• Maintain confidentiality of patient information.
• Ensure front reception areas are neat, welcoming and well-presented.

Skills

Customer service

Front desk

Education

High school diploma or equivalent

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different - we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Customer Service Receptionist at The Iowa Clinic might look like?

• Greets patients, patients’ families, guests of West Lakes, co-workers, physicians and others in a cheerful, prompt, courteous and professional manner. Utilizing effective listening skills ascertains needs and directs guests appropriately. Seeks assistance as need to assure guest satisfaction in reaching their location.
• Maintains awareness of visitors and guests entering West Lakes. If not approached directly by the visitor or guest, inquires regarding need for assistance appropriately.
• Answers incoming “1-800” and West Lakes “building” telephone lines and directs calls or takes messages appropriately. Seeks assistance as needed.
• Assists with clerical projects as requested or assigned as time permits.
• Promotes a positive, professional image of The Iowa Clinic both internally and externally.
• Maintains confidentiality of all patient information.
• Maintains awareness of front reception areas and notifies appropriate individual(s) to assure a clean, neat and professional presentation of the area(s).

This job might be for you if…

Education

• A High school diploma or equivalent required.

Qualifications

• Previous experience working in a customer service or front desk receptionist environment preferred.

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication