Customer Service & Quick-Serve Food Prep Pro

Royal Farms; Oakley (DE); On-site; USD 21,000 - 26,000; Part time

Job summary

Royal Farms in Oakley, Delaware is seeking a Customer Service Associate to support the store leadership by performing food service, POS transactions, and store upkeep with a focus on friendly, efficient, and professional service.

You will greet customers, help with product selection, follow safety procedures, restock, maintain cleanliness, and work flexible shifts including weekends and holidays.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.
• Prior experience in food service and/or customer service is preferred.

Responsibilities

• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
• Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
• Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
• Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.
• Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.
• Restock products and supplies to maintain a fully stocked store.
• Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
• Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
• Maintain a clean and organized work area to ensure safe working conditions.
• Immediately report unsafe conditions to store leadership.

Skills

Customer service

Communication

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms in Oakley, Delaware is seeking a Customer Service Associate to support the store leadership by performing food service, POS transactions, and store upkeep with a focus on friendly, efficient, and professional service.

You will greet customers, help with product selection, follow safety procedures, restock, maintain cleanliness, and work flexible shifts including weekends and holidays.