Customer Service QA & Training Specialist

Arthrex; Fort Myers (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) Matching

Annual Bonus

Tuition Reimbursement

Job summary

Arthrex Inc. seeks a Quality Assurance and Training Specialist to develop and maintain educational curriculum aligned with Arthrex standards at the Fort Myers Logistics Center.

You will standardize training practices across Customer Service Operations to support service excellence and employee growth. Responsibilities include delivering new-hire and ongoing training, creating quality monitoring forms, maintaining SOPs, and coaching staff to improve performance while ensuring accurate records and

Qualifications

• High School diploma required.
• 2 years of Customer Service experience preferred, leadership or mentoring helpful.

Responsibilities

• Design and deliver formal training programs for CSO staff.
• Develop training solutions for operational needs.
• Maintain quality documentation and SOPs.
• Coach CSO staff to deliver Arthrex Customer Service Experience.
• Record and communicate performance trends to leadership.

Skills

Attention to Detail

Customer Service

Independent work

Communication skills

Excel

PowerPoint

Outlook

Salesforce

CRM systems

Planning & Organization

Education

High School diploma

Tools

Microsoft Excel

PowerPoint

Outlook

Salesforce

CRM systems

Job description

Arthrex Inc. seeks a Quality Assurance and Training Specialist to develop and maintain educational curriculum aligned with Arthrex standards at the Fort Myers Logistics Center.

You will standardize training practices across Customer Service Operations to support service excellence and employee growth. Responsibilities include delivering new-hire and ongoing training, creating quality monitoring forms, maintaining SOPs, and coaching staff to improve performance while ensuring accurate records and