Customer Service & Project Manager - Printing Ops

Gilson Graphics; Grand Rapids (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Gilson Graphics in Grand Rapids, MI seeks a Customer Service Project Manager to organize work, schedule tasks, and ensure clear communication between sales, production, and customers.

The role combines customer liaison with project coordination, inventory control, and supplier coordination to keep multiple projects running on time. Bachelor's or equivalent preferred; printing industry experience valued. Join a team focused on quality and reliable service.

Qualifications

• Bachelor’s or Associate’s degree preferred; equivalent knowledge and abilities considered.
• Experience with offset and digital printing and finishing operations.
• Customer-facing communication and supplier coordination experience.
• Data management, deadline discipline, and quality focus.

Responsibilities

• Inventory and fulfillment management.
• Be the expert of assigned customers and internal projects.
• Work with operations team to manage job schedules.
• Direct the purchasing of materials.
• Data management.
• Website administration.
• Workflow management.
• Manage multiple projects and tasks simultaneously.
• Perform duties consistent with the company’s goals and policies.

Skills

Communication

Teamwork

Deadline management

Customer communication

Education

Bachelor’s degree

Associate’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Adobe Acrobat

InDesign

Photoshop

Illustrator

PrintStream

Job description

Gilson Graphics in Grand Rapids, MI seeks a Customer Service Project Manager to organize work, schedule tasks, and ensure clear communication between sales, production, and customers.

The role combines customer liaison with project coordination, inventory control, and supplier coordination to keep multiple projects running on time. Bachelor's or equivalent preferred; printing industry experience valued. Join a team focused on quality and reliable service.