Customer Service / Project Manager

Gilson Graphics; Grand Rapids (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Gilson Graphics in Grand Rapids, MI seeks a Customer Service Project Manager to organize work, schedule tasks, and ensure clear communication between sales, production, and customers.

The role combines customer liaison with project coordination, inventory control, and supplier coordination to keep multiple projects running on time. Bachelor's or equivalent preferred; printing industry experience valued. Join a team focused on quality and reliable service.

Qualifications

• Bachelor’s or Associate’s degree preferred; equivalent knowledge and abilities considered.
• Experience with offset and digital printing and finishing operations.
• Customer-facing communication and supplier coordination experience.
• Data management, deadline discipline, and quality focus.

Responsibilities

• Inventory and fulfillment management.
• Be the expert of assigned customers and internal projects.
• Work with operations team to manage job schedules.
• Direct the purchasing of materials.
• Data management.
• Website administration.
• Workflow management.
• Manage multiple projects and tasks simultaneously.
• Perform duties consistent with the company’s goals and policies.

Skills

Communication

Teamwork

Deadline management

Customer communication

Education

Bachelor’s degree

Associate’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Adobe Acrobat

InDesign

Photoshop

Illustrator

PrintStream

Job description

Position: Customer Service / Project Manager

Location: Grand Rapids, MI

Job Id: 128

# of Openings: 2

GILSON

Customer Service Project Manager

POSITION DESCRIPTION

OBJECTIVE

As a member of the Gilson Customer Service department, the Project Manager is responsible for ensuring work is organized and scheduled, and that communication within and between departments, sales staff, and customers is handled on a daily basis.

SUPERVISOR

This position reports to the Customer Service Manager.

ROLES AND RESPONSIBILITIES

• Inventory and fulfillment management
• Be the expert of assigned customers and internal projects
• Work with operations team to manage job schedules
• Direct the purchasing of materials
• Data management
• Website administration
• Workflow management
• Manage multiple projects and tasks simultaneously
• Perform duties consistent with the company’s goals and policies

REQUIREMENTS

Education and Training

• Bachelor’s degree, Associate’s degree, or equivalent knowledge, skills, and abilities preferred

Experience

• Knowledge of offset and digital printing and mechanical finishing operations
• Fulfillment management, packaging strategy, mailing, and large format experience
• Customer-facing communication
• Deadline management
• Data management
• High expectations of self and others
• Demonstrated commitment to quality
• Detail-oriented with strong problem-solving skills in a data-driven environment
• Positive attitude with internal and external customers

Knowledge and Aptitude

• Microsoft Outlook, Microsoft Excel, Microsoft Office, and Adobe Acrobat
• General understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
• Proper file management on computer desktops and office servers
• Pace, PrintStream, and other software programs or processes as directed by management

SKILLS

Communication Skills

• Communicate effectively with sales, production, and clients
• Read, analyze, and interpret written information
• Present information verbally and respond to questions
• Deal successfully with difficult people or situations

Team Skills

• Work as a team member of the Gilson Customer Service team
• Build effective working relationships with others
• Present information and help solve problems in conjunction with co-workers and management