Customer Service Project Manager

Innovee Consulting LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Innovee Consulting LLC is seeking an experienced Project Manager to oversee enterprise-level technology projects involving mobile devices, including iPhones and iPads. The role focuses on planning, coordination across departments, and ensuring compliance with IT and security standards.

The PM will manage the State of Good Repair (SOGR) Device Replacement/Upgrade Project, coordinating inventories, deployment plans, and vendor activities while maintaining schedules and stakeholder communications.

Qualifications

• Must have proven experience managing enterprise-level technology projects.
• Experience coordinating with cross-functional teams and stakeholders.
• Ability to manage device deployment, inventory, and lifecycle processes.

Responsibilities

• Manage enterprise mobile device refresh projects from planning through completion.
• Coordinate with departments to assess inventories and replacement requirements.
• Develop detailed project schedules, deployment plans, milestones, and status reports.
• Oversee procurement, receipt, inventory, staging, configuration, and deployment of devices and accessories.
• Ensure devices are properly configured and tracked in systems.
• Coordinate with IT, MDM, Service Desk, Asset Management, Procurement, vendors, and stakeholders.
• Manage device lifecycle activities from receipt to disposition.
• Monitor project progress, risks, and delays; implement mitigation strategies.
• Track inventory, deployment status, and project deliverables across systems.
• Maintain project documentation and communications to leadership.

Skills

Project management

Stakeholder coordination

Vendor coordination

Inventory management

ServiceNow

Tools

ServiceNow

Job description

Role:Customer Service Project Manager

Location: 2 Broadway, New York, NY ( 5 Days a Week Onsite)

Duration: Long Term

Job Summary

We are seeking an experienced Project Manager to support various enterprise-level technology projects involving mobile devices, including cell phones, iPads, and related accessories.

Role:Customer Service Project Manager

Location: 2 Broadway, New York, NY ( 5 Days a Week Onsite)

Duration: Long Term

Job Summary

We are seeking an experienced Project Manager to support various enterprise-level technology projects involving mobile devices, including cell phones, iPads, and related accessories.

One of the primary initiatives is the State of Good Repair (SOGR) Device Replacement/Upgrade Project, a large-scale technology refresh initiative focused on replacing or upgrading iPhones and iPads that are more than five (5) years old or are no longer compatible with current operating system requirements.

The Project Manager will be responsible for managing projects from planning through completion, coordinating with various departments across the client to assess existing device inventories, develop detailed replacement and deployment plans, and ensure that all devices meet current IT, security, and compliance requirements.

The PM will oversee the logistics and execution of device deployments, including inventory management, device staging, user coordination, scheduling, vendor coordination, ServiceNow activities, and tracking project deliverables through completion.

Job Duties

• Manage enterprise-level mobile device refresh and replacement projects from planning through completion.
• Coordinate with MTA departments and stakeholders to assess device inventories and determine replacement requirements.
• Develop and maintain detailed project schedules, deployment plans, milestones, timelines, and status reports.
• Coordinate the procurement, receipt, inventory, staging, configuration, and deployment of mobile devices and related accessories.
• Ensure devices are properly configured, documented, asset-tagged, and entered into the appropriate systems.
• Coordinate with IT, Mobile Device Management (MDM), Service Desk, Asset Management, Procurement, vendors, and business stakeholders to resolve issues and maintain deployment schedules.
• Manage device lifecycle activities, including receipt, staging, assignment, deployment, replacement, return, and disposition.
• Monitor project progress and identify risks, issues, dependencies, and potential delays.
• Develop and implement mitigation strategies to keep projects on schedule.
• Track inventory, deployment status, user participation, device returns, outstanding activities, and project deliverables.
• Reconcile inventory and deployment information across multiple systems and data sources.
• Maintain accurate project documentation, trackers, reports, and status updates.
• Communicate project status, risks, issues, dependencies, and required actions to leadership and stakeholders.
• Ensure project activities remain within scope, schedule, budget, and established IT, security, and compliance standards.
• Coordinate with vendors and internal teams to resolve shipment, inventory, device, and deployment issues.
• Support the transition of completed projects into normal day-to-day operational processes.
• Identify opportunities to improve deployment, inventory, tracking, and project-management processes.