Customer Service Pro: Rentals, Equipment Prep & Support

U-Haul International, Inc.; New Haven (CT); On-site; USD 2,066,400 - 2,755,200; Part time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation and sick days

Life insurance

401(k) Savings Plan

ESOP

Discounts on electronics and more

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in New Haven, CT to be the face of our service team. You will assist customers with U-Haul products, manage rentals via U-Scan, and help with equipment inspections and return processes.

A strong focus on customer care and accuracy in handling invoices and inventory is essential. The role includes training opportunities, safety certifications offered on employment, and potential for advancement.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative in New Haven, CT to be the face of our service team. You will assist customers with U-Haul products, manage rentals via U-Scan, and help with equipment inspections and return processes.

A strong focus on customer care and accuracy in handling invoices and inventory is essential. The role includes training opportunities, safety certifications offered on employment, and potential for advancement.