Customer Service Pro – Insurance & Growth Path

Mickey Parker - State Farm Agent; Silver Spring (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Mickey Parker - State Farm Agent in Silver Spring, Maryland, is seeking a Customer Service Representative to enhance exceptional customer experiences. The ideal candidate is detail-oriented, customer-focused, and eager to contribute to a supportive team environment.

The position involves answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. A strong emphasis on communication skills and bilingual capability is essential. This role offers room for growth in a community-oriented agency.

Qualifications

• Must possess strong communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks efficiently.
• Previous experience in customer service is preferred.
• Bilingual in Spanish is highly preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Mickey Parker - State Farm Agent in Silver Spring, Maryland, is seeking a Customer Service Representative to enhance exceptional customer experiences. The ideal candidate is detail-oriented, customer-focused, and eager to contribute to a supportive team environment.

The position involves answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. A strong emphasis on communication skills and bilingual capability is essential. This role offers room for growth in a community-oriented agency.