Customer Service Pro — Home Improvement & Growth

Lowe's Companies, Inc.; Sanford (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee/​

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s in Sanford, NC is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers throughout the day, answer questions, stock merchandise, and ensure customer needs are met in a fast-paced retail environment.

The role offers opportunities across departments such as Appliances, Hardware, and Tools, with a focus on delivering friendly service, operating within store policies, and supporting the team

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual skills

Communication

Computer literacy

Tools

Smartphones

Tablets

Job description

Lowe’s in Sanford, NC is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers throughout the day, answer questions, stock merchandise, and ensure customer needs are met in a fast-paced retail environment.

The role offers opportunities across departments such as Appliances, Hardware, and Tools, with a focus on delivering friendly service, operating within store policies, and supporting the team