Customer Service Pro — Home Improvement & Growth

Lowe's Companies, Inc.; Mentor (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

Company matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to help customers find the right products and services for their home improvement needs in-store.

You will greet customers, answer questions, and ensure a positive shopping experience while supporting merchandise presentation and accurate order fulfillment. You may participate in cross-functional training across departments and benefit from Lowe's comprehensive programs, including health options, tuition assistance, 401(k) matching,

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology familiarity

Basic math

Prolonged standing

Lifting 25 lbs

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to help customers find the right products and services for their home improvement needs in-store.

You will greet customers, answer questions, and ensure a positive shopping experience while supporting merchandise presentation and accurate order fulfillment. You may participate in cross-functional training across departments and benefit from Lowe's comprehensive programs, including health options, tuition assistance, 401(k) matching,