Customer Service Pro — Home Improvement, Flexible Benefits

Lowe's; Columbus (GA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) ESPP

Associate discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in Columbus, GA to welcome customers, help them locate products, and support home improvement needs with friendly, professional service. You may rotate across departments and assist with stocking and order processing to ensure every customer leaves satisfied.

The role offers benefits including health insurance options, tuition assistance, a company-matching 401(k) and ESPP, plus a 10% associate discount and growth programs like Track to the Trades.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology familiarity

Reading, writing, arithmetic

Physical stamina

Lifting up to 25 lbs

Tools

Smartphones & tablets

Job description

Lowe’s is seeking a Customer Service Associate in Columbus, GA to welcome customers, help them locate products, and support home improvement needs with friendly, professional service. You may rotate across departments and assist with stocking and order processing to ensure every customer leaves satisfied.

The role offers benefits including health insurance options, tuition assistance, a company-matching 401(k) and ESPP, plus a 10% associate discount and growth programs like Track to the Trades.