Customer Service Pro — Home Improvement

Lowe's; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and EmployeeS

Associate discount

Track to the Trades program

Job summary

Lowe’s in Louisville, KY is hiring a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service throughout their shopping experience. You may assist across departments, stock shelves, process orders, and support the checkout process.

The role emphasizes customer interaction, accuracy, and teamwork, with opportunities for cross-training and growth in a busy home-improvement store environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech

Basic math

Lifting up to 25 lbs

Bi-lingual (preferred)

Physical stamina

Job description

Lowe’s in Louisville, KY is hiring a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service throughout their shopping experience. You may assist across departments, stock shelves, process orders, and support the checkout process.

The role emphasizes customer interaction, accuracy, and teamwork, with opportunities for cross-training and growth in a busy home-improvement store environment.