Customer Service Pro: Growth & Training Opportunities

arienscompany; Town of Brillion (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Life insurance

HSA

Parental leave

Onsite health clinic

Tuition reimbursement

Employee product purchase

Discount daycare

Job summary

AriensCo in Brillion, WI, seeks a dedicated Customer Service professional to resolve inquiries, process orders, and support dealers using multiple systems. You will ensure timely responses, accuracy, and satisfaction while upholding AriensCo’s reputation for quality.

Ideal candidates have 3+ years in customer service, strong communication, and the ability to navigate CRM platforms and ERP-like tools. This role supports a fast-paced, customer-centric environment with opportunities for growth.

Qualifications

• Post-secondary education or Associate's degree preferred.
• Minimum of 3 years of customer service experience.
• Ability to use CRM systems and customer support technologies.
• Strong communication and problem-solving skills.
• Ability to think creatively and make sound decisions in unique or complex customer situations.
• Proficiency in computer usage, data entry, and typing.
• Ability to sit and work at a computer for extended periods.
• Capable of navigating multiple systems simultaneously while maintaining attention to detail.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to manage multiple priorities and adapt to changing business needs.

Responsibilities

• Respond to customer and dealer inquiries through phone, email, and other support systems.
• Process transactions including orders, returns, credits, and service requests.
• Follow established workflows and standard operating procedures.
• Independently resolve customer concerns and inquiries by leveraging process knowledge and sound judgment.
• Think creatively and proactively to identify solutions meeting customer needs while supporting business objectives.
• Document customer interactions accurately and completely.
• Work within defined processes while recognizing when escalation is appropriate.
• Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources.
• Manage Return Authorizations (RA) and related processes.
• Participate in program meetings and support routing instructions.
• Handle promotional orders and program-related requests.
• Process invoices for parts dealers and internal accounts.
• Support continuous improvement by identifying process gaps and opportunities to enhance the customer experience.
• Perform other duties as assigned.

Skills

CRM systems

Customer service

Problem solving

Communication skills

Creative thinking

Data entry

Multi-system navigation

Prioritization

Education

Associate's degree or higher

Tools

CRM platforms

Job description

AriensCo in Brillion, WI, seeks a dedicated Customer Service professional to resolve inquiries, process orders, and support dealers using multiple systems. You will ensure timely responses, accuracy, and satisfaction while upholding AriensCo’s reputation for quality.

Ideal candidates have 3+ years in customer service, strong communication, and the ability to navigate CRM platforms and ERP-like tools. This role supports a fast-paced, customer-centric environment with opportunities for growth.