Customer Service Pro — Growth, PTO & Training

Maria Lopez - State Farm Agent; Fresno, Northern (CA, KY); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Job summary

Maria Lopez - State Farm Agent in Fresno, CA is seeking a Customer Service Representative to join a full-time team focused on delivering value-based conversations and an excellent customer experience. The role supports growth through insurance solutions and proactive service.

You will handle inquiries about availability, coverages, policy changes, claims, and billing, while developing leads, scheduling appointments, and promoting suitable products. Bilingual Spanish preferred.

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Customer service

Communication skills

Team oriented

Detail oriented

Multi-tasking

Organizational skills

Proactive problem solving

Job description

Maria Lopez - State Farm Agent in Fresno, CA is seeking a Customer Service Representative to join a full-time team focused on delivering value-based conversations and an excellent customer experience. The role supports growth through insurance solutions and proactive service.

You will handle inquiries about availability, coverages, policy changes, claims, and billing, while developing leads, scheduling appointments, and promoting suitable products. Bilingual Spanish preferred.