Customer Service Pro — Flexible Shifts, Fast-Paced Role

Domino's Pizza; Red Bud (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Domino's Pizza is seeking a MBR Customer Service Representative (CSR) to be the face of the brand, greeting customers and resolving inquiries with warmth and professionalism. You will handle orders, returns, exchanges, and product information to ensure accurate and timely service.

In a fast-paced team environment, you will collaborate with colleagues, adapt to changing priorities, and participate in ongoing training to enhance customer service skills, with evenings and weekends shifts often

Qualifications

• High school diploma or equivalent required or preferred.
• Excellent verbal and written communication; customer-focused.
• Basic computer skills including data entry and using customer service software.

Responsibilities

• Greet customers warmly and address inquiries and requests promptly.
• Process orders, returns, and exchanges with accuracy.
• Maintain knowledge of products and services to provide correct information.
• Collaborate with team to resolve customer issues and ensure satisfaction.
• Handle complaints with empathy and work toward positive resolutions.
• Maintain a clean and organized work environment.
• Assist in administrative tasks as needed.
• Adapt to changing priorities in a fast-paced setting.
• Participate in ongoing training and development programs.

Skills

Verbal & written communication

Interpersonal skills

Calm under pressure

Multitasking

Problem solving

Attention to detail

Flexible shifts

Data entry

Stand for long periods

Education

High school diploma or equivalent

Tools

CRM software

Data entry software

Job description

Domino's Pizza is seeking a MBR Customer Service Representative (CSR) to be the face of the brand, greeting customers and resolving inquiries with warmth and professionalism. You will handle orders, returns, exchanges, and product information to ensure accurate and timely service.

In a fast-paced team environment, you will collaborate with colleagues, adapt to changing priorities, and participate in ongoing training to enhance customer service skills, with evenings and weekends shifts often