Customer Service Pro — Flexible Hours & Growth Path

Brad Hornback - State Farm Agent; Gresham (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Group Life Insurance Benefits

Flexible hours

Job summary

Brad Hornback - State Farm Agent in Gresham, OR is hiring a Customer Service Representative to join our agent team. You will help customers with insurance availability, coverages, policy changes, and billing questions with a friendly, service-oriented approach.

We offer benefits and opportunities for advancement, plus flexible hours and PTO. The position emphasizes teamwork, learning, and growing within the agency while providing a supportive, energetic work environment.

Qualifications

• Excellent interpersonal skills and communication (written, verbal, listening).
• People-oriented with strong organizational skills and attention to detail.
• Self-motivated, proactive problem solving, and dedicated to customer service.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance options, coverages, and billing.
• Educate customers about options using a needs-based review process.
• Support local community events with the agent.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer skills

Team oriented

Multitasking

Customer relations

Property and Casualty license

Job description

Brad Hornback - State Farm Agent in Gresham, OR is hiring a Customer Service Representative to join our agent team. You will help customers with insurance availability, coverages, policy changes, and billing questions with a friendly, service-oriented approach.

We offer benefits and opportunities for advancement, plus flexible hours and PTO. The position emphasizes teamwork, learning, and growing within the agency while providing a supportive, energetic work environment.