Customer Service Pro: Fast Start & On-the-Job Training

U-Haul; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & prescription plans

Paid holidays, vacation & sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym reimbursement program

Discounts on tech & hotels

Job summary

U-Haul is seeking a Customer Service Representative in Hendersonville, NC. You will help customers, manage rentals with U-Scan, and assist with equipment like trucks and trailers. The role emphasizes safety, accuracy, and hands-on learning in a fast-paced retail environment.

Qualifications include a high school diploma and a valid driver’s license; you will receive on-the-job training and certifications for propane, forklifts, and hitch installation as part of the job package.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and ability to maintain a good driving record.
• Strong customer service and communication skills.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring; fill propane and forklift operations (certifications offered).
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Customer service experience

Communication skills

Interpersonal skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative in Hendersonville, NC. You will help customers, manage rentals with U-Scan, and assist with equipment like trucks and trailers. The role emphasizes safety, accuracy, and hands-on learning in a fast-paced retail environment.

Qualifications include a high school diploma and a valid driver’s license; you will receive on-the-job training and certifications for propane, forklifts, and hitch installation as part of the job package.