Customer Service Pro — Fast-Paced Food Delivery

Domino's Pizza; Centennial (CO); On-site; USD 21,000 - 25,000; Full time

Job summary

Domino’s Pizza is seeking a Customer Service Representative for the store at 5210 E. Arapahoe Rd. This full-time, on-site role involves answering phones and assisting carryout customers while upholding Domino’s service standards.

Expectations include maintaining a polished image, using the WOW steps to resolve issues, and ensuring every order is confirmed for accuracy and delivery details. Compliance with safety and cash-handling rules is required.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.

Responsibilities

• Follow Domino’s WOW steps to ensure customer satisfaction.
• Maintain professional image and appearance per company standards.
• Ensure accuracy by repeating orders and confirming name and address for every order.

Skills

Customer service

Communication

Menu knowledge

Job description

Customer Service Rep(06218) - 5210 E. Arapahoe Rd.

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed


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