Customer Service Associate: Growth, Training & Benefits

CCF Family of Brands; Independence (MO); Hybrid; USD 45,847,000 - 52,349,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Career advancement opportunities

Educational reimbursement

Medical insurance incl. telemedicine &

401(k) and Roth 401(k)

Life and AD&D insurance

Discount Marketplace access

Paid time off (12 days first year)

Casual dress code

Job summary

Speedy Cash in Independence, MO is seeking a Customer Service Representative to assist customers with transactions and financial services. You will build relationships, process payments, and provide in-store experiences that reflect our fast-paced, high-performance environment.

On-the-job training and development are offered, with opportunities to advance across the brand network. The role emphasizes accuracy, customer service, and compliance within a dynamic team setting.

Qualifications

• A high school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Meticulous attention to detail with data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and related computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background checks will be conducted as required by law.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system with precision.
• Assist in account management and collections by taking payments and scheduling.
• Maintain store appearance and ensure cleanliness to enhance customer experience.
• Uphold company policies and security procedures, including cash handling when needed.
• Attend ongoing training to stay current on products and processes.
• Work a full-time in-person schedule, including weekends (minimum 40 hours/week).

Skills

Communication skills

Professional demeanor

Attention to detail

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Independence, MO is seeking a Customer Service Representative to assist customers with transactions and financial services. You will build relationships, process payments, and provide in-store experiences that reflect our fast-paced, high-performance environment.

On-the-job training and development are offered, with opportunities to advance across the brand network. The role emphasizes accuracy, customer service, and compliance within a dynamic team setting.