Customer Service & Print Production Associate

Duncan-Parnell, Inc.; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duncan-Parnell, Inc. is seeking a Customer Service/Print Production Associate in Charlotte, NC. The role involves handling customer interactions, printing and binding construction documents, and supporting showroom operations.

The position requires basic printing knowledge, proficiency with Office 365 and ERP systems, and the ability to lift up to 50 lbs. Travel to nearby branches is expected 2–5 times monthly.

Qualifications

• High School graduate or equivalent.
• Experience in print production is a plus.
• Basic understanding of construction documents and processes is a plus.
• Ability to lift a minimum of 50 lbs.
• Computer skills including Office 365 and ERP systems.

Responsibilities

• Greet customers and meet their needs with a positive attitude.
• Answer phone and emails courteously and promptly.
• Print/scan large and small format construction documents per customer specs.
• Output color renderings, posters, prints and mounts.
• Bill jobs in the P21 ERP and notify customers when orders are ready.
• Restock production area and showroom as needed.
• Maintain a clean environment for customers and employees.
• Perform monthly inventory counts.
• Assist with Shipping and Receiving duties.
• Travel to other local branches 2-5 times a month as needed.

Skills

Office 365

Positive attitude

Attention to detail

Independent worker

Self-motivated

Prospecting new customers

Punctual/Dependable

Customer service

Education

High School diploma or equivalent

Tools

Office 365

P21 ERP

Job description

Description

The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding construction documents/specs, shipping and receiving packages.

Duties & Responsibilities

• Greet customers that come in the store and take care of their needs with upbeat attitude
• Answer phone and emails in a courteous, timely manner
• Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
• Output of small color graphic renderings, posters, prints and mounts
• Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup
• Restock production area and showroom as needed.
• Maintain a clean environment for customers and employees
• Perform monthly inventory counts
• Assist with Shipping and Receiving department duties
• Large/ small format laminating
• Monitor email for incoming orders, uploads, and company information
• Scan, rename, and email files
• Print, bind, and assemble spec books
• Monitor department supplies and notifies management when orders are needed
• Prepare bid room posts, addenda, and related construction technology materials
• Maintain the online bid room and ensure files are accurate and accessible
• Perform additional duties as assigned by management
• Travel to other local branches to cover 2-5 times a month as needed

Requirements

Required Skills & Abilities

• Computer skills including Office 365 and ERP systems
• Must have a positive and helpful attitude
• Willingness to learn and attention to detail
• Independent worker with ability to be resourceful
• Working intentionally without guidance after training
• Prospecting new customers for business
• Must be dependable and arrive at work on time
• Ability to lift a minimum of 50 lbs.

Education & Experience

• High School graduate or equivalent
• Experience in print production a plus
• Basic understanding of construction documents and processes is a plus

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.