Customer Service & POS Associate

Follett Corporation; Billings (MT); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Higher Education seeks a Team Member in Billings, MT to deliver friendly, helpful service at the point of sale and on the sales floor. You greet customers, answer inquiries, process purchases with the POS system, and help keep merchandise accurately priced and stocked.

The role emphasizes safe cash-handling practices, professional communication, and assisting with training new team members while supporting a positive, drug-free work environment.

Qualifications

• Gives excellent customer service and helps customers with store inquiries.
• Answers phones and directs callers when needed.
• Uses the POS system to ring up purchases and process transactions.

Responsibilities

• Greet customers and assist with inquiries to drive sales.
• Ringing up purchases accurately at the POS system.
• Help keep the sales floor stocked and properly priced.
• Assist with training new team members and ongoing store operations.
• Ensure safe money-handling procedures and secure transactions.

Skills

Customer service

Phone handling

Training others

Education

High School Degree or equivalent

Tools

POS system

Cash handling

Job description

Follett Higher Education seeks a Team Member in Billings, MT to deliver friendly, helpful service at the point of sale and on the sales floor. You greet customers, answer inquiries, process purchases with the POS system, and help keep merchandise accurately priced and stocked.

The role emphasizes safe cash-handling practices, professional communication, and assisting with training new team members while supporting a positive, drug-free work environment.