Sales Operations Engineer

R.A Jones, a Coesia company; Davenport (IA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

401K with 6% company match

Flexible remote work

8-weeks paid parental leave

Multiple health benefit options

PTO and sick time

Company paid short-term disability

HSA contributions

Job summary

A global packaging machinery leader seeks a New Equipment and Modernizations Sales Operations Engineer to support technical proposals and configure quoting machines. This role requires strong communication skills, the ability to read machine layouts, and knowledge of Microsoft tools. Candidates should have a Bachelor’s Degree or equivalent experience and be ready for some domestic and international travel. This position offers a flexible work environment and a competitive benefits package.

Qualifications

• Strong customer service, leadership, and sales support skills.
• Excellent communication and interpersonal capabilities.
• Proficient in Microsoft Office and CRM applications.

Responsibilities

• Provide technical expertise and support to Account Managers.
• Prepare and submit firm and budgetary proposals.
• Keep the CRM system current for all assigned Opportunities.

Skills

Machine/Line layout reading

Customer service skills

Leadership and sales support

Communication and interpersonal skills

Microsoft Office proficiency

CRM tools usage

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Dynamics

Job description

R.A Jones, headquartered in Covington, KY with another location in Davenport, Iowa, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the Role

The New Equipment and Modernizations Sales Operations Engineer (SOE) receive requests for proposals from Account Managers or other Sales channels. They work with engineering to determine the appropriate R.A Jones machine solution, develop the Cost/Pricing Worksheet, and prepare the proposal. When an order is received, the SOE prepares the Order Card and conducts the Order Card meeting, at which time the order is handed off to the Project Manager.

Responsibilities

• Provide technical expertise and support to the Account Managers and customers for R.A Jones New Equipment and Modernizations
• Configure the machine to be quoted based on the RFQ Checklist submitted
• Prepare and Submit Firm and Budgetary proposals for Account Managers
• Assist Account Managers with machine capabilities and ballpark pricing for project screening
• Work with Application Engineering to determine concepts and cost estimates for custom New Equipment and Modernizations content.
• Preliminary review of customer’s specifications to determine the appropriate stakeholders required for a detailed review.
• Prepare and submit Firm Proposal Approval forms, as needed, for firm proposals
• Keep the CRM system current for all assigned Opportunities
• Responsible for updating and keeping current the Cost Worksheet templates and the proposal templates for their assigned machine lines
• Prepare Order Card when a PO is received for a machine proposed, conduct the Order Card Meeting and hand off to the Project Manager.

Qualifications

• Machine/Line layout reading skills required.
• Strong customer service, leadership, and sales support skills.
• Strong communication and interpersonal skills. Must be able to demonstrate active listening, organized presentation, and effective writing skills.
• Must have a strong working knowledge of computer applications including Microsoft Office Products (Microsoft Word, Excel, Outlook, MS Project, and PowerPoint) and the ability to effectively utilize CRM tools, such as Microsoft Dynamics.
• Ability to travel to customer locations, as needed, in support of sales.
• Bachelor’s Degree or equivalent combined experience with an emphasis on technical selling
• Ready to travel domestically up to 25% of working time –some international travel could also be required.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager placement) & long-term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.