Customer Service Planner (Only on W2 - Onsite)

Performix; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

Performix in Foxboro, MA, seeks a customer service/order fulfilment professional for a long-term role with six-month renewals and possible conversion to full-time.

Responsibilities include interfacing with customers, coordinating with manufacturing, sales and field service, handling inquiries, and processing orders while maintaining strong relationships and providing product information as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to prioritize work and meet deadlines.
• Strong relationship-building with internal and external stakeholders.
• Mediation, negotiation, and facilitation skills.
• Willingness to travel periodically for training opportunities.
• Fast learner with SAP and quote-to-cash tools.

Responsibilities

• Interface with internal and external customers.
• Coordinate activities with client manufacturing, sales, and field service.
• Handle customer inquiries including production, delivery, and billing.
• Perform order error resolution and processing for orders.
• Coordinate product selection, order placement, and delivery schedules with customers.
• Proactively improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.

Skills

Verbal communication

Written communication

Prioritization

Relationship building

Mediation

Negotiation

Facilitation

Travel willingness

Tools

SAP

Job description

Location : Foxboro, Massachusetts
Schedule: 7:30 am- 4.00 pm Monday to Friday
Duration: Long term. Six-month renewalsPossible conversion to full-time employment.

Interview process: 1st round: Video conference, 2nd/final round: Onsite at the factory

About the Facility

• Instrumentation materials are manufactured at this facility.
• Engineering-focused plant/factory environment.
• Team consists of approximately 20 people.
• Mix of Customer Service Representatives, Planning, and Purchasing professionals.
• Diverse team with varied backgrounds and cultures.
• Collaborative environment where everyone has opportunities to lead and participate in team meetings.

Key Responsibilities

• Interface with internal and external customers.
• Coordinate activities with client functional areas including:
  • Manufacturing
  • Sales
  • Field Service
• Handle customer complaints and inquiries accurately and promptly, including:
  • Production updates
  • Delivery inquiries
  • Billing inquiries
• Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
• Coordinate with customers regarding:
  • Product selection
  • Order placement
  • Delivery schedules
• Proactively solve customer issues to improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.

Systems and Software

• Utilize and maintain data in:
  • Quote to Cash
  • Shared Drives
  • External Account Websites

Qualifications

• Position is located at the Client Plant in Foxboro, Massachusetts.
• Desire for upward mobility and career growth within Client.
• Fast learner willing to travel periodically for training opportunities.
• Excellent verbal and written communication skills.
• Ability to prioritize work, work independently, and meet deadlines.
• Strong relationship-building skills with both internal and external stakeholders.
• Strong mediation, negotiation, and facilitation skills.
• Working knowledge of Microsoft Windows operating systems.
• Experience with:
  • SAP experience preferred.

Requirements

Top Skills

• 1. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
• 2 . SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools