Customer Service Personnel (Remote)

Venture Health Corp (Flex Callers); Richmond (VA); Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Wellness Resources

Work From Home

Training & Development - unpaid

Health Care Plan (Medical, Dental &amp

Vision) - Benefits for Self-Employed

Retirement Plan (IRA) - Setup assist.

Flexible Schedule

Job summary

Venture Health Corp (Flex Callers) seeks dynamic inbound call center agents to support customers with customer care, inbound sales and tech support issues. This is an independent contractor position with flexible schedules and availability. The role can be full-time or part-time, based on your needs and preferences.

We emphasize a people-oriented, team-focused culture and flexible environment. Ideal candidates have strong communication, listening, and problem-solving skills, with the ability to

Qualifications

• Strong phone and verbal communication skills.
• Active listening skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Empathy.
• Patience.

Responsibilities

• Manage inbound calls in a timely manner.
• Follow call flow scripts when handling different topics.
• Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra miles.
• Troubleshoot basic computer issues.

Skills

Strong phone and verbal communication

Active listening

Customer focus and adaptability

Multi-tasking and time management

Empathy

Patience

Job description

DESCRIPTION

Flex Callers by Venture Corp is moving into the work from home spectrum. Currently, we are looking for dynamic inbound call center agents to support customers with customer care, inbound sales and tech support issues.

This position is an independent contractor position, which gives our agents the flexibility to choose their own schedules and set their own availability. This position can be either full-time or part-time, it's based solely on your needs.

Company Culture

• People Oriented -- supportive, attentive, respectful, fairness-focused


• Team Oriented -- cooperative and collaborative


• Flexible -- understanding, patient

REQUIREMENTS

Responsibilities

• Manage inbound calls in a timely manner


• Follow call flow \"scripts\" when handling different topics


• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives


• Build sustainable relationships and engage customers by going the extra miles


• Troubleshoot basic computer issues

Skills

• Strong phone and verbal communication skills


• Active listening skills


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• The ability to possess empathy


• Patience

Other Requirements

• Must provide own computer equipment (i5 processor or higher)


• Windows 8 or higher OS


• No all-in-one computers


• No chrome books


• USB Headset

BENEFITS

• Wellness Resources


• Work From Home


• Training & Development - unpaid


• Health Care Plan (Medical, Dental & Vision) - Benefits for Self-Employed


• Retirement Plan (IRA) - Setup assistance with informational webinar


• Flexible Schedule

*****EXCELLENT JOB FOR COLLEGE STUDENTS WHO NEEDS TO STUDY, BE ABLE TO WORK FROM HOME/DORM AND CAN FOCUS ON THEIR EDUCATION WITHOUT THE HASSLE OF HAVING TO TAKE TIME OFF FOR STUDYING AND EXAMS!!!*****