Customer Service & Payments Specialist

Ccffamilyofbrands; Gilbert (AZ); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Paid training

Education reimbursement

401(k) retirement plan

Life and AD&D insurance

Discount marketplace access

Job summary

TitleMax in Tucson, AZ is seeking a Customer Service Representative to help customers access financial solutions and deliver in-store experiences. You’ll process transactions, greet clients, and contribute to a high-performance team.

This entry-level role offers hands-on training, growth opportunities, and a comprehensive benefits package. You must be at least 18, have a high school diploma, and be prepared to work full-time, including weekends.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS, Microsoft Office, and computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license and auto insurance to use throughout the workday.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Maintain internal and external store appearance and meet cleanliness standards.
• Uphold compliance with Company policies and procedures and laws.

Skills

Verbal communication

Written communication

Detail oriented

POS system

MS Office

Customer service

Driver's license

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Tucson, AZ is seeking a Customer Service Representative to help customers access financial solutions and deliver in-store experiences. You’ll process transactions, greet clients, and contribute to a high-performance team.

This entry-level role offers hands-on training, growth opportunities, and a comprehensive benefits package. You must be at least 18, have a high school diploma, and be prepared to work full-time, including weekends.