Customer Service /Parts Specialist

Thermotron Industries Inc.; Holland, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Thermotron Industries Inc. is seeking a diligent professional to handle customer and Field Service Engineers inquiries via telephone and email, addressing orders, parts, and related information.

The role requires initiative within pre-established policies, reporting to the supervisor in the Parts and Logistics department. Responsibilities include order entry, daily reports, inventory control, RMT/RMA issuance, and coordination with Purchasing and Warehouse teams.

Qualifications

• Handle customer and Field Service Engineers inquiries via telephone regarding pricing, warranty, availability of parts, adjustments, applications, complaints, quotations, and general information.
• Enter sales order data into the computer upon receipt of the customer's requirements; identify original order and confirming order when received by mail; follow established procedures for each.
• Prepares daily order reports.
• Researches source documents and/or Engineering for parts identifications.
• Follows up on parts orders.
• Maintains inventory of field warehouses to include inventory control decisions.
• Issues Return Material Tags (RMT's) or Return Materials Authorization (RMA's) to customers and Field Service Engineers.
• Coordinates with Purchasing and Warehouse personnel.
• Prepares documents for international shipments.
• Researches and quotes specially manufactured parts.
• Performs typing, filing, message taking, emailing and handles Product Support Department message center if necessary.

Responsibilities

• Handle customer and Field Service Engineers inquiries via telephone regarding pricing, warranty, availability of parts, adjustments, applications, complaints, quotations, and general information.
• Enter sales order data into the computer upon receipt of the customer's requirements. Identify original order and confirming order when received by mail; follow established procedures for each.
• Prepares daily order reports.
• Researches source documents and/or Engineering for parts identifications.
• Follows up on parts orders.
• Maintains inventory of field warehouses to include inventory control decisions.
• Issues Return Material Tags (RMT's) or Return Materials Authorization (RMA's) to customers and Field Service Engineers, including logging data necessary for vendor credit, prepares request for credit for accounting, follow up on RMT return shipments. Coordinates with Purchasing and Warehouse personnel.
• Follows up on all Drop Ship items for proof of receipt by customer.
• Prepares documents for international shipments.
• Researches and quotes specially manufactured parts.
• Performs typing, filing, message taking, emailing and handles Product Support Department message center if necessary.

Job description

Become an integral part of our mission to innovate and promote top-tier environmental test equipment.

Our values of quality, cooperation, customer focus, safety, efficiency, and continuous improvement shape our culture, fostering personal and professional growth.

We have a supportive environment, flexible schedules, professional co-workers, and abundant growth opportunities,

Thermotron offers a dynamic workplace where your skills are valued and your potential is nurtured.

The purpose of this job is to handle customer and Field Service Engineers' inquiries via telephone and email regarding orders, parts, and other information. Duties require some judgment and initiative to make decisions within the limits of pre-established policies and procedures using tact and judgment on the telephone. This position will work under the direction of the supervisor in the Parts and Logistics department.

• Handle customer and Field Service Engineers inquiries via telephone regarding pricing, warranty, availability of parts, adjustments, applications, complaints, quotations, and general information.
• Enter sales order data into the computer upon receipt of the customer's requirements. Identify original order and confirming order when received by mail; follow established procedures for each.
• Prepares daily order reports.
• Researches source documents and/or Engineering for parts identifications.
• Follows up on parts orders.
• Maintains inventory of field warehouses to include inventory control decisions.
• Issues Return Material Tags (RMT's) or Return Materials Authorization (RMA's) to customers and Field Service Engineers, including logging data necessary for vendor credit, prepares request for credit for accounting, follow up on RMT return shipments. Coordinates with Purchasing and Warehouse personnel.
• Follows up on all Drop Ship items for proof of receipt by customer.
• Prepares documents for international shipments.
• Researches and quotes specially manufactured parts.
• Performs typing, filing, message taking, emailing and handles Product Support Department message center if necessary.

Thermotron Industries is an Equal Opportunity Employer for all protected categories under applicable law.