Service Engineer

Koerber AG; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Health, dental, vision insurance and 2

Retirement plan

Modern work environment

Global operating company

International cooperation

Job summary

Körber Pharma Packaging AG is seeking a skilled Field Service Technician to travel to customer sites for commissioning, maintenance, and repair of packaging equipment. You will provide on-site service with a focus on quality, documentation, and customer satisfaction, while staying current with new machine designs and training.

The role requires 5–7 years of field service experience, 3–4 years of travel as a field technician, and the ability to work on-call and weekends.

Qualifications

• High school diploma or GED required.
• 2-year degree in Manufacturing, Electrical, or Machine Assembly Technology preferred.
• Ability to travel approximately 85% or greater required.
• 5–7 years of Field Service experience required.
• 3–4 years of Field Technician travel experience required.

Responsibilities

• Travel to customer sites for initial commissioning and repair.
• Perform maintenance or SLA service on equipment.
• Ensure quality cosmetic appearance of customer’s machine upon completion.
• Advance diagnosis, testing and repairs.
• Stay updated on machine designs and training.
• Build spare parts and retrofit assemblies per prints.
• Travel 75% or more to customer sites.

Skills

Travel to customer sites

Teamwork

Basic mechanical knowledge

Basic electrical knowledge

Print reading (mechanical)

Print reading (electrical)

Hand & power tools

Computer literacy (MS Word/Excel/Outl)

On-call and weekend support

Communication skills

Education

High school diploma or GED

2-year degree in Manufacturing/Electrical/MA Tech

Tools

MS-Word

MS-Excel

MS-Outlook

Business software

Job description

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Your role in our team

• You will travel to customer sites for initial commissioning/debug.
• You will travel to customer sites to perform repair, maintenance or SLA service on Equipment
• You have the flexibility to support customers with potential short notice and off schedule days
• You will determine and reports defective materials or questionable conditions for further service
• You will ensure the customer’s machine has a quality cosmetic appearance upon completion
• You will perform advance diagnosis, testing, and repairs
• You will stay updated on machine designs and latest training with support in Assembly
• You will build spare part and retrofit assemblies according to prints
• You will display a positive attitude everyday
• You will promote the company and fellow employees in a positive manner at all times
• You will show a strong eagerness to learn
• You will show initiative towards excelling with the company
• You will clean and organize work area daily
• You will maintain personal appearance in a professional manner
• You will attend and participate in company meetings
• You will travel 75% or more to customer sites

Your profile

• You have a high school diploma or GED equivalent (required)
• You have a two-year degree in Manufacturing, Electrical, Machine Assembly Technology, etc. (preferred)
• You have the ability to travel approximately 85% or greater (required)
• You have 5-7 years of applicable Field Service experience (required)
• You have 5-7 years of experience in manufacturing and automation equipment (preferred)
• You have 3-4 years of experience traveling as a Field Technician (required)
• You have the ability to be on-call and provide weekend support (required)
• You have experience with Machine Based Inspection and Defect Detection Systems (preferred)
• You can use hand tools and power tools at a skillful level
• You can read and understands print for the assembly of mechanical hardware
• You can read and understand basic electrical prints for wiring on assemblies
• You demonstrate intermediate mechanical knowledge
• You demonstrate basic technical mathematical knowledge
• You demonstrate basic to intermediate electrical knowledge
• You can work together as a team to reach the common goal
• You can understand both verbal and written instructions and follow them with precision
• You exhibit clear communication (verbal and written)
• You demonstrate basic computer literacy with computer programs such as MS-Word, MS-Excel, MS-Outlook, and/or business software

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

• Relocation assistance available if needed
• Attractive compensation package including health, dental, vision insurance and retirement plan
• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on customer requirements

Equal employeropportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [e-mail].

Nichole Schally is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Pharma is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.