Customer Service / Parts Sales

Aandeappliance; Roseville (MI); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

A&E Appliance is seeking a Customer Service Representative / Parts Sales to be the friendly first point of contact for customers and technicians in a fast-paced shop. You will handle appliance parts lookups and sales, assist with ordering and stocking, answer calls and emails, schedule service calls, and help route technicians while supporting field staff.

We train newcomers and value problem-solving, empathy, and clear communication in a team environment.

Competenze

• High School Diploma or GED required.
• Strong problem-solving and communication skills.
• Ability to multitask in a fast-paced environment.
• Empathy and patience are essential.

Mansioni

• Appliance parts lookups and sales.
• Assisting with ordering, stock and checkout of parts.
• Answering inbound phone calls and emails from customers.
• Scheduling service calls and following up on incomplete jobs.
• Assisting in routing technicians.
• Supporting field technicians as needed.

Conoscenze

Problem Solving

Empathy

Patience

Efficiency

Multi-tasking

Positive attitude

Concise communication

Basic computer skills

Customer service experience

Formazione

High School Diploma or GED

Descrizione del lavoro

Customer Service Representative / Parts Sales

Our Office Representatives are our backbone and the customer’s first experience with A&E Appliance. They are also the go to person for both our customers and technicians and are problem solvers. We are seeking an efficient and patient individualthat will enjoy working on a team and assisting our customers in a fast paced environment.

Our customers reach out to us because they have an appliance that isn’t operating properly. Inquiring about service or a part and it’s our job to get their unit up and running again as quickly and painlessly as possible. Our front line representatives are a critical part of this goal.

NORMAL DAY-TO-DAY DUTIES

• Appliance parts lookups and sales
• Assisting with ordering, taking stock and checking in various appliance parts
• Answering inbound phone calls and emails from customers
• Scheduling service calls and following up on incomplete jobs
• Assisting in routing technicians
• Supporting field technicians as needed

WE TRAIN!

If you have no experience in the trade, please do not let that deter you if you meet the qualifications below. If you are willing to learn the appliance repair business, we will teach you.

REQUIRED QUALIFICATIONS

• High School Diploma or GED
• Problem Solving Skills
• Empathy, patience, and efficiency
• Ability to make quick judgment calls
• Attention to detail
• Ability to multi-task
• Ability to maintain a positive attitude in a fast paced workplace
• Ability to speak/write concisely and professionally
• Basic computer and reading skills
• Customer service experience a plus