Customer Service/Parts Counter Associate - Troy Location

True Value Company; Troy (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

True Value Company is looking for a Customer Service/Parts Counter Associate in Troy, Ohio. This role involves helping customers with product information, resolving technical issues, and managing rental items. The position requires multitasking, strong communication skills, and the willingness to learn our systems.

Ideal candidates will possess prior customer service or sales experience and demonstrate a positive and professional demeanor. This position mainly operates during evenings and weekends.

Qualifications

• Previous experience in customer service, sales, or related fields is a plus.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Help customers with product and service information.
• Resolve technical issues for customers.
• Assist with rental items and provide operational guidance.
• Perform tasks like making keys and filling propane tanks.
• Learn and operate Point Of Sale and Rental Systems.

Skills

Customer service experience

Sales experience

Ability to build rapport

Multitasking

Excellent communication skills

Job description

Position:Customer Service/Parts Counter Associate - Troy Location

As a Customer Service/Parts Counter Associate, you will be responsible for helping customers by providing product and service information and resolving technical issues. You will also be responsible for helping customers with all rental items, including how to operate and loading units. Job can include some physical lifting and use of machinery. This position will also include other tasks such as making keys, filling propane tanks, operating some small equipment, and assisting customers through the store as needed. This position will require you to learn our Point Of Sale System, Rental System, and a basic understanding of how to run/operate all rental equipment. Hard, thoughtful, and company minded workers do best in our company. This position is mostly evenings and a rotation of weekends.

Qualifications: Previous experience in customer service, sales, or other related fields is a plus

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills