CUSTOMER SERVICE PARTNER

Allianz Trade in North America; Baltimore (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

401(k) discretionary match up to 6%

Flexible work schedules

Health and wellness benefits

Paid time off (vacation, illness)

Tuition Reimbursement

Family care resources

Job summary

Allianz Trade in North America seeks a customer service professional to handle inquiries by phone or email and collaborate with sales and broker partners to input new business. You will manage policy portfolios, renewals, and collections while driving process improvements to boost retention and growth.

The role emphasizes strong communication, problem solving, and the ability to adapt to new systems, with a team-driven, high-volume environment and AI awareness.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of customer service or administrative experience.
• Spanish speaking is a plus.
• Highly computer literate with Word/Excel and similar software.
• Exceptional internal and external client service mentality.
• Excellent troubleshooting and communication skills.
• Able to manage multiple tasks in a high-volume setting.
• Self-motivated and a team player.
• Strong people skills with external brokers and internal agents.
• Highly organized with quick adoption of new systems.

Responsibilities

• Answer customer requests by phone or email across core functions with urgency.
• Coordinate with Direct Sales Force and broker partners to expedite new business inputs with offshore partners.
• Manage a large policy portfolio including renewals, policy construction, and distribution.
• Oversee collection of past-due invoices and other policy items.
• Identify process improvements from client issues to support retention and growth.
• Support implementation of Voice of the Customer initiatives in the region.

Skills

Customer service

Administrative support

Excellent communication

Problem solving

Organizational skills

Team collaboration

Spanish (nice to have)

Proficiency in Word/Excel

Education

Bachelor’s Degree

Tools

Word

Excel

Job description

Key Responsibilities And Duties

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
• Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
• Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
• Responsible for managing collection of past due invoices and other policy items for assigned portfolio
• Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
• Support implementation of Voice of the Customer initiatives in the region

Required Qualifications And Skills

• Bachelor’s Degree preferred
• 1-2 years of Customer service or administrative experience
• Spanish speaking is a plus
• Highly computer literate with proficiency in Word, Excel and similar software.
• Exceptional internal & external client service mentality
• Excellent trouble shooting skills
• Ability to assimilate and apply information from multiple functions
• Excellent written and verbal communication skills
• Excellent technical and analytical skills
• Proven ability to manage multiple work functions in a high volume setting
• Self motivated & team player
• Strong people skills and ability to manage external customers including broker partners and internal agents
• High level of organization
• High level of computer literacy with an ability to quickly acclimate to new systems.
• Prior customer service experience

Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes

• (Generative) Artificial Intelligence or GenAI or AI
• Data Analysis
• (Microsoft) Copilot
• ChatGPT

Total Compensation Range

$55,000 - $65,000

Placement within the range provided above is based on the individual’s relevant experience, skills for the role and location. Salary ranges are only one component of our total compensation package.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured Employee Benefits To Enrich Your Life

• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Learn More About Our Benefits Here

https://rcmd-connect.com/allianztrade/

106031 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.