Customer Service & Order Specialist II

Dal-Tile Corp.; Fishers (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service Representative II to provide exceptional support to customers. The role involves managing customer accounts, answering inquiries, and processing orders in a fast-paced environment.

Candidates should have a High School Diploma or GED, and at least 3 years of customer service or call center experience, preferably with an emphasis on account management. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 3+ years call center or customer service experience, preferably in account management.
• Ability to multitask and manage priorities effectively.
• Experience in the textile industry is a plus.

Responsibilities

• Provide customer account management including order entry and inquiries.
• Serve walk-in customers and answer inquiries.
• Participate in special projects and perform additional duties as required.

Skills

Communication Skills

Problem-solving skills

Organizational Skills

Interpersonal relationship-building

Computer skills (Word and Excel)

Education

High School Diploma or GED

Job description

Dal-Tile Corp. is seeking a Customer Service Representative II to provide exceptional support to customers. The role involves managing customer accounts, answering inquiries, and processing orders in a fast-paced environment.

Candidates should have a High School Diploma or GED, and at least 3 years of customer service or call center experience, preferably with an emphasis on account management. Strong communication and problem-solving skills are essential for success in this role.