Customer Service - Order Manager

Crystal D; Saint Paul (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Paid Holidays

Paid time off

401(k) match

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Company events

Job summary

Crystal D is seeking an Order Manager to oversee customer orders from placement to delivery, ensuring a seamless experience and on-time fulfillment. The role emphasizes proactive communication and high-quality service aligned with our ICE standards.

The ideal candidate has 1–2 years in order entry or customer service, with strong communication, attention to detail, and proficiency in MS Office. Join a fast-paced team dedicated to exceptional customer experiences.

Qualifications

• 1–2 years of experience in order entry, customer service, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to prioritize, multitask, and stay organized.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Proactive problem-solver with a customer-first mindset and a commitment to finding solutions.
• Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment.
• Friendly, outgoing personality with a passion for creating exceptional customer experiences.

Responsibilities

• Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience.
• Communicate proactively with customers regarding products, timelines, order status, and expectations.
• Drive orders through the approval and production process efficiently to ensure on-time delivery.
• Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence.
• Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service.
• Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence.
• Respond to customer calls promptly and accurately, documenting all interactions thoroughly.
• Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude.

Skills

Customer service

Order entry

MS Office

Communication

Problem-solving

Team collaboration

Tools

Outlook

Word

Excel

PowerPoint

Job description

At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience.

Job Purpose

The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE.

Key Responsibilities

• Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience.
• Communicate proactively with customers regarding products, timelines, order status, and expectations.
• Drive orders through the approval and production process efficiently to ensure on-time delivery.
• Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence.
• Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service.
• Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence.
• Respond to customer calls promptly and accurately, documenting all interactions thoroughly.
• Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude.

Qualifications

• 1–2 years of experience in order entry, customer service, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to prioritize, multitask, and stay organized.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Proactive problem-solver with a customer-first mindset and a commitment to finding solutions.
• Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment.
• Friendly, outgoing personality with a passion for creating exceptional customer experiences.

What Makes You Successful

• Integrity, dependability, and empathy.
• Driven, flexible, and detail-oriented.
• Committed to personal and professional growth.

Our Core Values

Integrity Quality Respect Commitment Passion

Benefits

• Weekly Pay
• Paid Holidays
• Paid time off
• 401(k) match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• MANY Company events

Address: 505 Atwater Circle, St. Paul, MN 55103

Pay: Starting at $23/hr.