Customer Service & Order Management Lead — Growth & Ops

The Panther Group

Orange (CT)

On-site

USD 80,000 - 90,000

Full time

2 days ago

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Job summary

The Panther Group is seeking a Customer Service / Order Management Supervisor in the Orange, CT area. This hands-on leadership role manages a team delivering accurate and timely customer order execution and service support.

You will guide daily order activities, optimize workflows, and partner with Sales, Planning, Operations, and Manufacturing to enhance customer experience. Strong leadership and ERP experience required.

Qualifications

Bachelor’s degree or equivalent combination of education and professional experience.
5+ years in customer service and/or order management with team leadership or SME experience preferred.
Experience leading or supporting a team handling high-volume customer orders.
Strong understanding of order lifecycle with inventory, fulfillment, shipping, or commitments issues.
Proven coaching, performance management, and cross-functional collaboration skills.

Responsibilities

Supervise, coach, and develop a team of customer service/order management professionals.
Oversee daily order activity and ensure requests are handled within service expectations.
Manage workload assignments and coverage for an efficient operation.
Establish cross-training and backup processes for consistent coverage.
Monitor order status, inventory, fulfillment concerns, and issues.
Act as escalation point for complex orders to drive timely resolution.
Track team performance and provide coaching and development.
Collaborate with Sales, Planning, Operations, Manufacturing, Distribution, Finance, and others to resolve issues.