Customer Service & Order Coordinator

US Foods; North Las Vegas (NV); Hybrid; USD 26,000 - 41,000; Full time

Job summary

US Foods is seeking a customer service professional to serve as a liaison between National Sales customers and the sales team. You will process orders, respond to inquiries, and coordinate deliveries, all while adhering to policy and quality standards.

The role requires strong communication, problem-solving skills, and experience in a call center environment. Eligibility includes a high school diploma and relevant experience; a bachelor’s degree is preferred.

Qualifications

• Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
• Related Experience: Minimum of three years experience in customer service call center environment required.
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Coordinate same-day deliveries and pickups for customers.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Skills

Verbal communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

CRM / Phone Technology

Microsoft Word

Outlook

Job description

US Foods is seeking a customer service professional to serve as a liaison between National Sales customers and the sales team. You will process orders, respond to inquiries, and coordinate deliveries, all while adhering to policy and quality standards.

The role requires strong communication, problem-solving skills, and experience in a call center environment. Eligibility includes a high school diploma and relevant experience; a bachelor’s degree is preferred.