Customer Service & Order Center Specialist II

Simmons Foods, Inc.; Gentry (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Simmons Foods, Inc. in Arkansas is seeking a Customer Service Representative to support daily order receipts and entry, ensuring timely processing and accurate documentation.

The role involves communicating with customers, resolving inquiries, coordinating with Supply Chain and Sales, and maintaining records. A High School Diploma and 2–5 years in customer service preferred, with willingness to travel domestically.

Qualifications

• 2-5 years experience in a Customer Service Representative role.
• Minimum Education: High School Diploma.
• Industry Experience: Preference for food processing organization.
• Travel: Travels domestically to and from multiple facilities or work-sites, possibly requiring overnight stays.

Responsibilities

• Supports and serves the needs of the assigned customer base by providing outstanding customer service in the performance of the daily receipt and entry of orders.
• Acts as the first point of contact for managing customer inquiries and requests, and leads issue resolution efforts by working with the appropriate departments within the Company and through direct communication and follow-up with customers.
• Processes orders received through various platforms such as EDI, email, fax and phone and ensures timely delivery and accurate documentation.

Skills

Customer Service

Communication

Negotiation

Data entry

Education

High School Diploma

Job description

Simmons Foods, Inc. in Arkansas is seeking a Customer Service Representative to support daily order receipts and entry, ensuring timely processing and accurate documentation.

The role involves communicating with customers, resolving inquiries, coordinating with Supply Chain and Sales, and maintaining records. A High School Diploma and 2–5 years in customer service preferred, with willingness to travel domestically.