Customer Service Operator (Bilingual)

FirstService Residential; Winter Haven (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free gym access

Swimming pools

Job summary

FirstService Residential in Winter Haven, FL is seeking a full-time receptionist to greet visitors, answer and route calls, and provide clerical support across multiple departments.

The role requires bilingual English and Spanish skills, professional appearance, and strong communication. You will manage mail, distribute messages, and assist with basic clerical tasks to help maintain workflow and timely task completion.

Qualifications

• Bilingual English/Spanish required.
• Professional appearance required.
• Knowledge of phone systems.
• Excellent customer service skills.
• Strong verbal and written communication.
• Detail oriented with strong organizational skills.
• Ability to meet deadlines under pressure.
• Ability to work in a team or independently.

Responsibilities

• Answer incoming telephone calls and direct calls to staff.
• Assist with distribution of phone messages and written communications.
• Provide paging services for emergencies and parking issues.
• Handle incoming correspondence and mail distribution.
• Provide photocopying and faxing support and check voicemail.

Skills

Bilingual English and Spanish

Professional appearance

Phone systems knowledge

Excellent customer service

Strong verbal and written communicatie

Detail oriented and organized

Meet deadlines under pressure

Teamwork and independent work

Critical thinking and problem solving

Tools

Microsoft Office

Windows OS

Job description

Job Overview

Perform duties to answer and direct telephone calls, greet and announce guests and provide clerical support, working within the limits of standard or accepted practice.

Essential Duties & Responsibilities

• Answer incoming telephone calls and direct calls to appropriate staff members.


• Assist with the distribution of phone messages and other verbal or written communication as needed.


• Provide paging services for assigned location in case of an emergency and/or to address parking and other issues.


• Handle incoming correspondence and pick-up orders. Receive, sort and distribute mail delivered.


• May provide additional clerical support for various departments as directed, including photocopy and fax documents and check and route voicemail.

Additional Duties & Responsibilities

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.


• Perform or assist with any operations as required to maintain workflow and to meet schedules.


• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.


• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.


• Ensure all safety precautions are followed while performing the work.


• Follow all policies and Standard Operating Procedures as instructed by Management.


• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Must be bilingual in English and Spanish.


• Must be able to maintain professional appearance at all times.


• Must have knowledge of phone systems.


• Excellent customer service skills.


• Strong verbal and written communication skills.


• Detail oriented and strong organizational and multi-tasking skills.


• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet.


• Ability to meet deadlines and work well under pressure.


• Ability to work in a team environment as well as independently and be self-driven


• Critical thinking, problem solving, judgment and decision-making abilities.

Physical Requirements

• This position works under usual office conditions.


• The employee is required to work at a personal computer as well as be on the phone for extended periods of time.


• You must be able to stand, sit and walk, and lift up to 30 lbs.

Supervisory Responsibilities

• None

Additional Information

• Schedule: Monday-Friday 8:00am – 5:00pm


• Property specific perks (free access to gym, swimming pools)

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

Compensation: $16.00 per hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.