Customer Experience & Ops Support Specialist

Directors Investment Group; Abilene (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

24-hour fitness center

Free fresh fruit and beverages

Corporate university

Book studies

Many personal growth opportunities

Job summary

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), is seeking a Creative, forward-thinking Customer Service (Operations Support) Specialist to manage quality service for customers. This roving role sits within our Operations Division, handling processing, claims, and high-volume days across various areas.

Ideal candidates are quick learners, flexible, and capable of communicating effectively with diverse personalities, maintaining detailed records and strong professional

Qualifications

• Ability to gather accurate information.
• Effective problem resolution and critical thinking.
• Excellent written and verbal communication skills.
• Ability to use a PC in a Windows-based environment including MS Office/Company Software.
• Strong organizational skills.
• Dependability, integrity and compassion are a must.

Responsibilities

• Maintain customer profiles
• Establish and maintain a positive working relationships to promote a quality service image
• Organize and work with detailed records
• Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions
• Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels

Skills

Ability to gather accurate information

Problem solving / critical thinking

Excellent written and verbal comms

PC/Windows/MS Office skills

Strong organizational skills

Dependability, integrity & compassion

Job description

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), is seeking a Creative, forward-thinking Customer Service (Operations Support) Specialist to manage quality service for customers. This roving role sits within our Operations Division, handling processing, claims, and high-volume days across various areas.

Ideal candidates are quick learners, flexible, and capable of communicating effectively with diverse personalities, maintaining detailed records and strong professional