Laboratory Assistant - Laboratory

Dartmouth-Hitchcock Health; New London (NH); On-site; USD 22,000 - 33,000; Full time

Job summary

Dartmouth-Hitchcock Health Laboratory is seeking a friendly, detail‑oriented Laboratory Assistant to provide exceptional customer service and administrative support. You will be the main contact for patients and providers, handle order entry and specimen receiving, and help ensure accurate specimen handling and safety compliance.

The role requires strong communication, organization, and the ability to work in a fast-paced healthcare setting.

Qualifications

• Requires a high school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn LIS.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals.
• Maintain inventory of laboratory supplies and minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements.
• Perform other duties to support laboratory operations.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Coursework toward healthcare/biological sciences degree

Tools

Laboratory Information System (LIS)

Job description

Overview

The Laboratory Assistant serves as a key member of the Laboratory team by providing exceptional customer service and administrative support. This position serves as a primary point of contact for patients and healthcare providers. Responsibilities include assisting patients, order entry, specimen receiving, and other laboratory support functions. The Laboratory Assistant ensures accurate specimen handling and maintains compliance with laboratory policies and safety standards. The ideal candidate is organized, detail-oriented, and able to work effectively in a fast-paced healthcare environment.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate effectively with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals to ensure efficient patient care and issue resolution.
• Maintain inventory of laboratory supplies, including stocking work areas and rotating inventory to ensure proper usage and minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements to maintain specimen integrity and quality standards.
• Perform other duties as assigned to support laboratory operations.

Qualifications

Required

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn laboratory information system.

Preferred

• Previous laboratory, phlebotomy, or healthcare experience.
• Coursework toward a college degree in a healthcare, biological science, or related field.