Customer Service Operations Supervisor

City of Columbia, MO; Columbia Township (MO); On-site; USD 30,000 - 41,000; Full time

Job summary

City of Columbia, Missouri invites applications for a supervisor of Customer Service Specialists to oversee daily operations, resolve escalated customer issues, and ensure high-quality support.

Responsibilities include creating and adjusting staff schedules, maintaining departmental systems, analyzing data and reports, and coordinating with vendors.

Minimum requirements: High School diploma; an Associate degree preferred; 3–5 years in customer service or related roles, with leadership experience.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• 3 to 5 years of experience in customer service, cashiering, accounting, billing, or administrative support.
• Previous supervisory or lead role experience preferred.

Responsibilities

• Supervises, manages, and evaluates assigned employees and handles hiring and discipline.
• Oversees schedules, time off, and staff training.
• Oversees purchasing, budgeting, and cost-saving strategies.
• Manages support tickets and coordinates system upgrades.
• Creates training resources and analyzes data/reports.
• Investigates escalated customer questions and concerns.

Skills

Data analysis

Conflict resolution

Performance monitoring

Communication

Problem solving

Education

High School diploma or equivalent

Associate degree in Accounting, Finance, or Business preferred

Tools

Billing software

Microsoft Office

Google Suite

Job description

City of Columbia, Missouri invites applications for a supervisor of Customer Service Specialists to oversee daily operations, resolve escalated customer issues, and ensure high-quality support.

Responsibilities include creating and adjusting staff schedules, maintaining departmental systems, analyzing data and reports, and coordinating with vendors.

Minimum requirements: High School diploma; an Associate degree preferred; 3–5 years in customer service or related roles, with leadership experience.