Customer Service Representative

Daiohs First Choice; Grand Rapids (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Paid vacation and sick time

9 paid holidays

Job summary

Daiohs USA is seeking a Customer Service Representative to join our Grand Rapids team. In this fast-paced role you will handle incoming calls and emails, process customer orders, and relay concerns to the appropriate Daiohs teams to ensure timely resolution.

You will generate daily manifests, support accounts receivable, and keep records of interactions while building product knowledge and promoting promotions.

Qualifications

• Minimum one year of office experience.
• High school diploma or equivalent.

Responsibilities

• Answers incoming calls and emails, including customer orders by telephone, email, and fax.
• Relays customer concerns and requests to Daiohs team members for timely resolution.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers and reconciles customer funds received during deliveries.
• Dispatches Service Technicians for repairs and coordinates installations.
• Supports accounts receivable, including follow-up on outstanding balances and maintaining low attrition.

Skills

Customer Service

Office Experience

Education

High School Diploma

Job description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What You'll Be Doing – The Role

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

• Starting hourly rate of $20
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

What you’ll bring – The Person

• High school diploma or equivalent
• At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.