Customer Service Operations Specialist

AMOREPACIFIC; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

AMOREPACIFIC US, INC is seeking a Customer Service Specialist to support day-to-day management of customer service operations across AMOREPACIFIC US brands. This role collaborates with the Customer Service team, offshore partners, Warehouse, and other cross-functional groups to ensure inquiries and escalations are resolved accurately and promptly.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while supporting ticket

Qualifications

• 2+ years of experience in customer service, customer operations, e-commerce, or related field.
• Experience with customer service platforms or helpdesk systems preferred.
• Experience with Gorgias, Shopify, Yotpo, or similar platforms preferred, but not required.

Responsibilities

• Support the day-to-day management of customer service operations across AMOREPACIFIC US brands.
• Review and manage customer service tickets and escalations.
• Coordinate with offshore teams, Warehouse, and cross-functional partners.
• Monitor customer feedback and identify opportunities for process improvements.
• Assist with processing returns and TikTok Shop related support.

Skills

Customer service

Attention to detail

Multitasking

Written communication

Organization

Tools

Gorgias

Shopify

Yotpo

Excel

PowerPoint

Job description

AMOREPACIFIC US, INC is seeking a Customer Service Specialist to support day-to-day management of customer service operations across AMOREPACIFIC US brands. This role collaborates with the Customer Service team, offshore partners, Warehouse, and other cross-functional groups to ensure inquiries and escalations are resolved accurately and promptly.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while supporting ticket